Returns & Refund Policy

Easeze Return & Refund Policy

At Easeze, we’re passionate about helping you finally find the comfort and alignment you’ve been searching for. We truly believe in the benefits of our products and recommend giving them at least 14 days of use to fully experience their magic.

If after that time you’re still not satisfied, you’re protected by our 60-Day Money Back Guarantee. Simply reach out to us at hello@easeze.com to start the process.

Cancellation Policy

Changed your mind? No problem!
Cancellations or order changes must be made within 24 hours of placing your order. After that, your order will likely be in processing and we can’t guarantee changes.

If your order is successfully canceled within that window, your refund will be processed within 7 business days.

60-Day Money Back Guarantee

We stand by our products—so much that we offer a risk-free, 60-day money back guarantee.

Here’s how it works:

  • Try your Easeze product for at least 14 days. Your body needs time to adjust, and we want you to feel the full benefits.

  • If you’re still not satisfied, you can return it anytime up to 60 days from delivery.

📌 Note: Shipping fees (if any) are non-refundable.

To request a return, fill out our Contact Form or email hello@easeze.com with your Order Number or the Name and Email Address used to purchase.

Damaged Items

We carefully package every order, but if your item arrives damaged, don’t worry—we’ll make it right.

  • Contact us within 72 hours of delivery at hello@easeze.com with clear photos of the damage.

  • We’ll review your case and, if eligible, send a replacement at no cost.

❗ Please note: Cosmetic packaging damage (like a dented box) does not count as a damaged product. We also don’t replace or refund products damaged by normal use, wear and tear, or misuse.

Shipping and Delivery

We aim to ship your order quickly and safely, but once it leaves our hands, some factors are beyond our control—such as courier delays, customs holdups, or other issues in transit.

  • If your package is delayed, lost, or stolen, please contact the courier first for updates.

  • Unfortunately, Easeze can’t be responsible for shipping issues that occur after dispatch.

Incorrect Shipping Address

Double-check your shipping info at checkout!

  • If an address mistake is made and we’re not notified within 24 hours, we won’t be able to resend or refund your order.

Final Notes

Easeze may update this Return & Refund Policy at any time. It’s your responsibility to review the most recent version before purchasing.

By completing your purchase, you acknowledge and agree to this policy.